Saudi Arabia Railways (SAR)
Saudi Arabia Railways (SAR) is a leading organisation supporting learning, research, and knowledge development through an engaging environment and effective use of resources. With a large user base and mission‑critical systems, SAR required a reliable identity management approach to strengthen service delivery and daily operations.
Project snapshot
Primary goal
Reduce IT pressure from security and access requests while improving visibility and reporting.
The challenge
SAR’s IT team was receiving a high volume of daily requests related to user access, account security, and Active Directory administration. With tens of thousands of users and an on‑premises infrastructure, responding quickly became increasingly difficult, especially when reporting and visibility were needed on demand.
We have between 25,000 and 30,000 users. On our premises, we have Active Directory and Microsoft Exchange. As a result, we receive a large number of calls from various users regarding security or access difficulties.
Why ADManager Plus
SAR evaluated tools to reduce operational load and accelerate reporting. ADManager Plus matched their business requirements and day‑to‑day administration needs.
Centralised AD administration
Streamlined tasks and reduced manual effort for common user and group operations.
Faster reporting and visibility
On‑demand insights for audits, governance, and operational requests.
Improved service responsiveness
Quicker handling of access and security enquiries at scale.
Solution implemented
SAR implemented ManageEngine ADManager Plus to simplify Active Directory operations and accelerate reporting. The platform enabled the team to generate essential reports quickly, reduce manual effort, and improve response time for user requests.
- One‑click report generation
- Simplified AD administration workflows
- Faster response for access and security enquiries
- Clear visibility across user accounts and changes
Results
With ADManager Plus in place, SAR improved reporting speed and overall IT responsiveness for common identity and access requests.
Improved response time
Faster handling of user access and security enquiries.
One‑click reporting
Reports generated quickly when required by stakeholders.
Reduced IT pressure
Lower operational load through streamlined administration.
More efficient operations
Better visibility and daily workflow optimisation.
Client feedback
ADManager Plus has helped us improve our response time. Whenever there is a requirement for any report, we use ADManager Plus to extract it in a single click. It’s simple, straightforward, and efficient to get reports.
