ManageEngine Service Desk Plus
Deliver flawless IT services with intelligent automations, standardized workflows, and enhanced self-service capabilities.
Track incidents easily
Reduce outages, improve agent
productivity, meet SLAs, and manage
the complete life cycle of IT tickets.
Empower end-users with a self-service portal
Facilitate easy request creation, use automated notifications to keep end users informed on ticket progress and approvals, and make company-wide announcements on outages.
Implement changes with minimal impact and risks
Streamline planning, approval, and
implementation with automated workflows.
Create a rich knowledge base
Publish a knowledge base to help end users
solve repeat incidents on their own and
deflect tickets away from the IT help desk.
Showcase all IT services in a service catalogue
Showcase IT services that are available toend users and give IT a new face. Create and publish a service catalog with custom service-level agreements (SLAs) and multistage approvals.
Automatic ticket dispatch
Auto-assign tickets based on technician
availability, using either a round robin or
load balancing method to cover every ticket..
Gain IT help desk insights
Generate more than 150 built-in, custom,
query, and flash reports pertaining to
various IT help desk modules including
requests, problems, changes, assets,
surveys, contracts, and purchases.
Manage an entire IT asset inventory
Discover and maintain an IT asset inventory
with efficient auto-discovery.
