ManageEngine Service Desk Plus features

ManageEngine Service Desk Plus

Deliver flawless IT services with intelligent automations, standardized workflows, and enhanced self-service capabilities.

Track incidents easily

Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.

Empower end-users with a self-service portal

Facilitate easy request creation, use automated notifications to keep end users informed on ticket progress and approvals, and make company-wide announcements on outages.

Implement changes with minimal impact and risks

Streamline planning, approval, and implementation with automated workflows.

Create a rich knowledge base

Publish a knowledge base to help end users solve repeat incidents on their own and deflect tickets away from the IT help desk.

Showcase all IT services in a service catalogue

Showcase IT services that are available toend users and give IT a new face. Create and publish a service catalog with custom service-level agreements (SLAs) and multistage approvals.

Automatic ticket dispatch

Auto-assign tickets based on technician availability, using either a round robin or load balancing method to cover every ticket..

Gain IT help desk insights

Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.

Manage an entire IT asset inventory

Discover and maintain an IT asset inventory with efficient auto-discovery.

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