IVR Integration

IVR Integration

Self-service IVR technology allows users who are seeking assistance or information to automatically obtain this assistance without the need of human operators.

Self-service provides customer assistance 24 hours a day, 7 days a week.

Self Service IVR provides phone support for your products and services, a Self Service IVR system can improve the timeliness and quality of the support provided to your callers.

IVR Self-service technology Features

Create new requests
Check request’s status
Routing to different departments/groups
Active Directory Integration
Available 24 x 7
Integrated with your Service Desk Application

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