IVR Integration

Self service IVR technology allows users who are seeking assistance or information to automatically obtain this assistance without the need of human operators.

Self service provides customer assistance 24 hours a day, 7 days a week.

Self Service IVR provides phone support for your products and services, a Self Service IVR system can improve the timeliness and quality of the support provided to your callers.

IVR Self-service technology Features

Create new requests
Check request’s status
Routing to different departments / groups
Active Directory Integration
Available 24 x 7
Multilingual
Integrated with your Service Desk Application