Self service technology allows users who are seeking assistance or information to automatically obtain this assistance without the need of human operators.
Self service provides customer assistance 24 hours a day, 7 days a week.
Self Service IVR provides phone support for your products and services, a Self Service IVR system can improve the timeliness and quality of the support provided to your callers.
- Create new requests
- Check request’s status
- Routing to different departments / groups
- Active Directory Integration
- Available 24 x 7
- Integrated with your Service Desk Application