IVR Integration

Self service technology allows users who are seeking assistance or information to automatically obtain this assistance without the need of human operators.

Self service provides customer assistance 24 hours a day, 7 days a week.

Self Service IVR provides phone support for your products and services, a Self Service IVR system can improve the timeliness and quality of the support provided to your callers.

  • Create new requests
  • Check request’s status
  • Routing to different departments / groups
  • Active Directory Integration
  • Available 24 x 7
  • Multilingual
  • Integrated with your Service Desk Application