Help Desk Services

Whether you are deploying a new help desk or support center, assessing your existing center for optimization, or working to communicate the value of your support operation to management and to customers, IT Pillars has the experience and expertise to deliver:

  • Service Management System Installation
  • Setting up SLA & OLA
  • Service and Support Marketing
  • Policy and Procedure Development
  • Standard Metrics and Reporting
  • Implementation & Configuration
  • Training
  • Reporting
  • Customization
  • Integration