Cluster2 Airports
About Cluster2 Airports
Cluster2 airports operates in a high responsibility environment where access governance, accountability, and service continuity are essential. In this type of operational landscape, identity management is not just an administrative function. It directly affects security posture, internal control, user productivity, and audit readiness. As the organisation expanded its operational scope, the need for a more centralised and reliable model for identity administration became increasingly important.
The IT and security teams needed better visibility over user accounts, privileged access, and directory related changes. Manual administration across multiple systems was creating unnecessary complexity. Approval cycles could take longer than needed, reporting was more time consuming, and the organisation required a clearer way to govern sensitive accounts and monitor who accessed what, when, and why. For a major entity serving the aviation sector, that level of governance and traceability is a critical requirement.
The challenge
Cluster2 airports needed a more mature and controlled way to manage identity related operations. As the organisation grew, the challenge was no longer limited to creating or updating user accounts. The wider issue was how to maintain complete visibility over directory changes, ensure stronger governance for access rights, and protect privileged accounts that could affect critical systems and operational continuity.
Without a fully centralised governance model, teams could spend more time on repetitive tasks, manual reporting, and access reviews. This also made it harder to produce clear audit trails and reduce exposure around administrative credentials. In a Saudi enterprise environment where governance, accountability, and security assurance are increasingly important, this created a gap that needed to be addressed quickly and effectively.
Our Solution
IT Pillars recommended a combined approach built around AD360 and PAM360 because the challenge involved both identity governance and privileged access security. AD360 provides broad visibility into directory operations, identity workflows, access reviews, and reporting. PAM360 adds a strong control layer for privileged credentials, secure access approval, password vaulting, and session monitoring. Together, the two platforms give security and IT teams a central framework to control who has access, how access is granted, and how privileged activity is monitored.
Better Identity Governance
AD360 helped centralise directory visibility, user related reporting, and governance over access changes so teams could work with greater clarity and control.
Secure Privileged Access
PAM360 added stronger protection for privileged credentials and sessions, reducing risk around sensitive administrative access.
Improved Audit Readiness
The combined solution made it easier to produce traceable records, demonstrate accountability, and support governance requirements with confidence.
Solution implemented
IT Pillars implemented a focused two layer solution for Cluster2 airports, designed to improve identity visibility and secure privileged access across the organisation.
1. ManageEngine AD360
AD360 was used to provide central visibility over directory changes, improve reporting, support governance over user accounts, and help teams manage identity related operations with greater structure and accuracy. This created a more reliable way to monitor account activities, review access, and support internal control requirements.
2. ManageEngine PAM360
PAM360 was used to secure privileged credentials, control access approvals, manage sensitive accounts from a protected vault, and monitor privileged sessions. This helped reduce exposure around high risk access while improving accountability across critical systems and administrative operations.
Results
After implementing AD360 and PAM360, Cluster2 airports established a more mature access governance model that supports security, audit readiness, and operational efficiency. The organisation gained clearer oversight of identity related activity, stronger protection for privileged accounts, and a more consistent way to manage access across critical areas.
Stronger Governance
Access changes and directory activity became easier to monitor, review, and manage through a more structured governance framework.
Better Privileged Security
Sensitive credentials and high level access were placed under tighter control with stronger oversight and protection.
More Reliable Auditing
Reporting and traceability improved, helping the organisation prepare for reviews, audits, and internal compliance needs.
Lower Manual Effort
Administrative teams spent less time on repetitive identity and access tasks and more time on strategic operational priorities.
Executive Summary
Cluster2 airports demonstrates how identity governance and privileged access protection can work together to create a stronger operational security model. With support from IT Pillars and the combined capabilities of AD360 and PAM360, the organisation improved control, visibility, and accountability in a way that supports long term enterprise resilience in Saudi Arabia.
FAQ
Why did Cluster2 airports need AD360?
Cluster2 airports needed AD360 to improve visibility over identity activity, reporting, and access governance across directory related operations.
What role did PAM360 play in this project?
PAM360 helped secure privileged credentials, manage approvals, monitor privileged sessions, and reduce risk around sensitive administrative access.
What business value did the combined solution provide?
The combined solution improved governance, strengthened security, reduced manual effort, and supported better audit readiness for the organisation.
