Job Title: Application Support Engineer

Job Code: Support-Eng-Cairo17

Place: Cairo
Minimum Experience: Fresh graduate / 1 year experience

Job Description:

– Support customers and company engineers by providing troubleshooting / knowledge transfer
– Assist clients with installation, configuration and resolving issues remotely for company software solutions
– Log support tickets and track status with different team members
– Support tickets coordination and followup
– Develop articles / blogs for scenarios related to company products
– Develop training materials for company products

 

Job Requirements:

– Knowledge in IT Systems and network is mandatory
– Knowledge of Microsoft Operating Systems and Products (Active Directory, Exchange) is a plus
– Ability to analyze and troubleshoot issues with common sense
– Excellent Communication skills are required
– Excellent English fluency
Join IT-Pillars Team