All You Need to Know about ITSM , ITOM , ITBM

All You Need to Know about ITSM , ITOM , ITBM

In the realm of Information Technology IT, we have heard a new term, a new concept, and new technology every day. And you absolutely need to be informed about all unprecedented trends, especially if you have your own business. Being aware of all updates not just make your company or your team savvy; it will cut costs and save billions of useless endeavors.

Are you considering a career in information technology, or do you currently work in this domain? If this is the case, this article is a must-read.


Speaking generally, ITSM refers to Information Technology Service Management. This service is dedicated to helping an organization deliver IT services to customers, or it’s an approach that allows any organization to handle end-to-end IT services to its customers and have the best practices and experience. 

ITSM helps your company to manage and deliver IT services to the end-users.

Well, let’s imagine that you have a company with an IT department, and you or any one of the companies need critical access to the system. Then you will send a request waiting for anyone from the IT team to check it and allow you to log in without making a call or sending an email. It’s a programmatic system to develop, design, manage, and run the IT platform, which will help to improve the experience of everyone using this software.

ITSM solutions are comprised of all actions and procedures within your company’s system to offer any user an ideal solution at any time. It improves the operation of changing management, problem management, evaluating management, and enhancing management by providing a streamlined process.

So, this product mainly focuses on improving the service on offer, accelerating the time of service delivery, and providing the stakeholders with a comprehensive insight into your financial situation.

ITOM refers to IT Operations Management that helps companies know how many applications pr servers they have. It will uncover the relations between your system and other connectivity elements. So, you can consider it a management tool that enables you to keep an eye on your system to understand how this exact application is helpful for your company. It will eliminate outages and control all of the clouds on the network. In short, this system will assist you in automating the operation of your software and hardware.

ITSM is responsible for controlling and monitoring the process of the lifecycle of the IT system, enhancing security management, and the whole technology infrastructure.

Also, ITSM offers actionable procedures customizing a strategy that decision-makers can use.

However, ITOM deals with each component of this infrastructure separately and individual IT applications in terms of storage, networking, and all access point to your organization.

The bottom line: ITOM pays attention to operations. ITSM takes more care of how you deliver your services to clients. Both will support your software and hardware system offering an effective way for the sake of cost-efficiency, performance, and availability.

On the other hand, ITBM refers to Information Technology Business Management, which helps organizations align their business goals with its capabilities. 

In other words, this program provides a means for companies to better understand their business objectives and how to use IT services to ensure that their continually evolving process matches and fulfills their business requirements.

The three services are integrated and unwinded. You can pick one to invest in, but businesses now prefer to use all of them to maximize the efficiency and effectiveness of their IT services. 

In case you need to know more, please don’t hesitate to contact us.

It-Pillars - Request A Demo

If you would like the Technical Support team to make a web-based demonstration of the product features, please fill the form below. Your technical questions will also be answered.

Frequently Asked Questions

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Company Name or other details to help you with your experience.

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)
  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
  • We use regular Malware Scanning.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.
  • If there are any questions regarding this privacy policy, you may contact us using the information below.

    • #303, Salma Center, Medina Rd., Jeddah 23216, Saudi Arabia

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.


We do not include or offer third-party products or services on our website.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

  • When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
  • We do not specifically market to children under the age of 13 years old.
  • Do we let third-parties, including ad networks or plug-ins, collect PII from children under 13

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

  • Within 7 business days

We will notify the users via in-site notification

  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.

This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

  • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.