Help Desk Services
Whether you are deploying a new help desk or support center, assessing your existing center for optimization, or working to communicate the value of your support operation to management and to customers, IT Pillars has the experience and expertise to deliver:
- Service Management System Installation
- Setting up SLA & OLA
- Service and Support Marketing
- Policy and Procedure Development
- Standard Metrics and Reporting
- Implementation & Configuration
Self service technology allows users who are seeking assistance or information to automatically obtain this assistance without the need of human operators.
Self service provides customer assistance 24 hours a day, 7 days a week.
Self Service IVR provides phone support for your products and services, a Self Service IVR system can improve the timeliness and quality of the support provided to your callers.
- Create new requests
- Check request’s status
- Routing to different departments / groups
- Active Directory Integration
- Available 24 x 7
- Integrated with your Service Desk Application
IT Pillars has been designing and developing custom software solutions for over 6 years. Our custom development solutions ranging from enterprise applications, systems integration, intranet portals, database design and reporting. Our team of software engineers and application developers pride themselves on delivering solutions that provide the right balance of functionality, flexibility, and cost.